designing and delivering disruptive change
digital innovation in customer experience, value proposition and sustainable leadership
driving customer loyalty, advocacy and revenue, while reducing operating cost.
a highly motivated enterprise transformation leader.
an energetic promoter of innovation and deep digital shift. hands-on designed, developed and launched game-changing strategies (such as a new mobile banking brand) and sustainability initiatives.
i have 40 years of change leadership, senior management consultancy and executive (CxO) experience. i was a director at PwC and the leader of PwC's customer excellence (CEX) practice across CEE, responsible for developing an advanced CEX competence, and winning and delivering significant projects in the telco, BFSI and utilities sectors across the region.
this is what i do...
- inspire and deliver game-changing enterprise innovation, such as digital channel transformation
- ideate truly differentiated, emotionally engaging and branded customer experience
- leverage behavioural insight to drive loyalty, advocacy and share-of-wallet improvements
- develop unique and convergent customer value propositions
- develop hyperpersonalisation and customer co-creation strategies
- design and operationalise future state lean, agile and high-impact enterprise architectures
award winning
a flagship telco CEX transformation programme, which I directed hands-on, one of the biggest in europe, won the Gartner 2013 CRM excellence award for EMEA/asia pacific.
thought leadership
i launched a brand new, mass-market mobile banking brand, which included unique design solutions in digital banking and payments, convergence and e-commerce.
outcome focused
unrelenting concentration on results and an outstanding track record of delivering significant, measurable and sustainable benefits.
"I can recommend Piotr as someone who delivers strong results in a complex and challenging environment. He is effective in leading complicated programmes of work."
Chief Operating Officer, NHS Direct
“It has been a pleasure to work with Piotr. He is a deliverer and I would have no hesitation in working with him again.”
Senior Programme Director, The Home Office
"Piotr was effective and professional. He is able to both provide high-level, strategic advice to very large and complex organisations, as well as push through the various aspects of change.”
Chief Technology Officer, Orange
"Piotr displayed considerable leadership qualities combined with the ability to work as a member of a senior, professional team. He was driven by results and had a very professional courteous manner."
HR Director Business Transformation, Scottish Enterprise
